Mastering digital future
Standing out from the crowd
03
SUSTAINABLE DEVELOPMENT REPORT
Corporate governance towards sustainable development
2025 has been a year of steep ups and downs for the global economy with lingering impacts from geopolitical uncertainty, tightened monetary policies in many big economies, prolonged natural disasters. In that context, the Vietnamese non-life insurance market still maintained its growth momentum, while at the same time facing increasingly intense competitive pre sures, along with higher requirements for risk management, information transparency and improved customer service quality.
Entering into a pivotal year towards the 30-year journey, Bao Long continued affirming its corporate governance orientation closely associated with sustainable development. Bao Long proactively adjusted its business model towards technological advancements, improvement of HR efficiency, cost optimization and improvement of competitiveness in the market.
Based on the long-term development strategy, Bao Long continued completing its management system in a way that meets market demands, ensuring fully compliance with legal regulations of the laws. At the same time, Bao Long also strengthened application of digital technology in management and operation activities, enhancing automation, control and service quality.
In addition, Bao Long focused on enhancing corporate management transparency, strengthening internal control efficiency and risk management, continuously reviewing and improving business processes to optimize operational efficiency, protecting benefits of shareholders, customers and employees.
By defining human as a core factor for sustainable development, Bao Long continued building a professional working environment, encouraging innovation and enhancing the professional capabilities of the employees. Maintaining attractive remuneration and bonus policies, maintaining and strengthening employee engagement and motivation in the systemwide.
Given its expertise, prestige in the market and employee unity, Bao Long continued pursuing new goals towards the 30th anniversary of sustainable development, enhancing management capabilities, reinforcing its market position in the non-life insurance market and making positive contributions to sustainable development of Vietnam economy.
Building sustainable relationship with stakeholders
In its sustainable development strategy, Bao Long especially prioritized building and maintaining close connectivity with stakeholders including State management agencies, shareholders, investors, customers and employees. In the context of economic fluctuations in 2025, the Corporation still maintained a positive growth in Vietnam, Bao Long proactively adapted to new business environment, strengthened cooperation and information transparency to build long-term trust with stakeholders.
For State management agencies
Bao Long strictly complied with legal regulations and management policies in finance-insurance. In 2025, in the process of improvement of legal framework and market supervision conducted by management agencies, Bao Long proactively coordinated with functional organs to implement new policies, contributing opinions to specialized forums and seminars.
In addition, Bao Long also timely updated and disseminated new regulations to customers and partners, contributing to improvement of insurance market transparency and ensuring business activities in compliance with legal regulations.
For shareholders, investors
Bao Long maintained and developed close relationships with shareholders and investors based on trust, transparency towards optimization of business values.
In 2025, Bao Long focused on implementing solutions to enhance corporate governance efficiency and sustainable values for shareholders.
Promoting effective development, increasing asset value:
- Implementing corporate governance principles towards transparency and efficiency.
- Preserving and increasing asset value, including tangible assets and intangible assets of the Company, creating Shareholder value.
Establishing communication channels and dialogue:
- Maintaining transparent communication channels, creating favorable conditions for shareholders and investors to easily access to information.
- Strengthening discussions and dialogues with stakeholders to timely share its strategic orientations and business results of Bao Long.
Strengthening transparency in financial information:
- Implementing complete, accurate financial information disclosure as stipulated, contributing to strengthening investor and shareholder confidence.
For customers
With a motto of “companion - sharing”, Bao Long pursued a customer-centric approach in all business activities. In 2025, Bao Long continued strengthening product development and improving service quality to better meet the diversified customer needs.
Bao Long ceaselessly expanded its distribution network via various channels including Bancassurance, insurance brokerage, agent network and digital insurance platforms. Diversification of distribution channels helped increase the possibility of reaching target customers, making it favorable for customers to select and access to insurance products.
In parallel, Bao Long continued strengthened technology application in business activities and customer services, upgrading online service system and 24/7 customer service center. Bao Long also maintained and completed its vertical assessment system, improving claims assessment - compensation procedures in a quick, transparent and convenient manner to ensure maximum benefits for customers.
For employees
Bao Long identified HR as a key factor in its sustainable development strategy. With a motto of “Human as a valuable asset”, the Corporation continuously built a professional, cohesive working environment, creating favorable conditions for each employee to uphold their capabilities.
In 2025, Bao Long continued maintaining its competitive salary, bonus and remuneration policies, ensuring full employee benefits as stipulated. Bao Long focused on providing HR training and development programs to enhance professional skills, expertise and adaptability to digital transformation process in the insurance sector.
In addition, the Corporation continued implementing internal activities and corporate culture development programs to build a positive, cohesive working environment towards common development goals of Bao Long.
Corporate environmental responsibility and sustainable development
Optimization of energy and natural resources
Bao Long shifted beyond power saving to systematic energy management and consumption.
Solutions implemented in 2025 including:
- Applying energy-saving electrical devices, replacing the most energy-consuming appliances.
- Maintaining air conditioning temperature at ideal temperature setting for optimal operating efficiency.
- Strictly implementing “turning off when not in use” principle for the entire electrical system in post-working hours.
- Implementing regular maintenance of technical system to ensure stable & energy-efficient operation.
In parallel, Bao Long strengthened internal communication activities, raising awareness of saving electricity and water as an integral part of corporate culture development.
Waste management and green office
Given characteristics of office environment, office waste types are mainly paper and consumables. In 2025, Bao Long focused on reduce waste generation at source instead of post-collection treatment.
Key activities:
- Encouraging document digitalization, only printing when absolutely necessary.
- Reusing single-sided printed paper for internal documents.
- Arranging waste bins at working area and collecting waste as stipulated.
- Maintaining environmental sanitation inside and around the building, ensuring safe working conditions for employees.
By promoting “green office” model, Bao Long step by step reduced waste and raising awareness of environmental protection in the systemwide.
Ensuring air quality in working environment
In order to ensure employee health, Bao Long maintained air quality control measures at its head office and affiliated units:
- Adding greenery to the workplace to improve microclimate.
- Installing and implementing periodic maintenance of ventilation and air conditioning systems.
- Managing parking area, limiting excessive emissions.
- Encouraging employees and customers to turn off their vehicles when entering the company’s campus.
These solutions aim to build safe, sustainable and friendly working environment.
Digital transformation – long -term environmental solution
Digital transformation was one of key solutions to minimize resource consumption.
Megamind Core Non-Insurance System was stably operated with integrated sales, online payment and business management systems. Promotion of e-transaction, connected APIs with partners & integrated bank payments not only enhance customer experience but also contribute to significant reduction of paper documents.
In the coming time, Bao Long continues to expand its insurance sub-systems and completing concentrated management system towards a streamlined, transparent and environmentally friendly operating model.
Bao Long clearly defined environmental protection as an integral part of sustainable development strategy. Through management efficiency, improvement of internal awareness and digital transformation, the Corporation aimed for stable growth alongside with social & environmental responsibilities.
Optimization of energy and natural resources
Bao Long shifted beyond power saving to systematic energy management and consumption.
Solutions implemented in 2025 including:
- Applying energy-saving electrical devices, replacing the most energy-consuming appliances.
- Maintaining air conditioning temperature at ideal temperature setting for optimal operating efficiency.
- Strictly implementing “turning off when not in use” principle for the entire electrical system in post-working hours.
- Implementing regular maintenance of technical system to ensure stable & energy-efficient operation.
In parallel, Bao Long strengthened internal communication activities, raising awareness of saving electricity and water as an integral part of corporate culture development.
Waste management and green office
Given characteristics of office environment, office waste types are mainly paper and consumables. In 2025, Bao Long focused on reduce waste generation at source instead of post-collection treatment.
Key activities:
- Encouraging document digitalization, only printing when absolutely necessary.
- Reusing single-sided printed paper for internal documents.
- Arranging waste bins at working area and collecting waste as stipulated.
- Maintaining environmental sanitation inside and around the building, ensuring safe working conditions for employees.
By promoting “green office” model, Bao Long step by step reduced waste and raising awareness of environmental protection in the systemwide.
Ensuring air quality in working environment
In order to ensure employee health, Bao Long maintained air quality control measures at its head office and affiliated units:
- Adding greenery to the workplace to improve microclimate.
- Installing and implementing periodic maintenance of ventilation and air conditioning systems.
- Managing parking area, limiting excessive emissions.
- Encouraging employees and customers to turn off their vehicles when entering the company’s campus.
These solutions aim to build safe, sustainable and friendly working environment.
Digital transformation – long -term environmental solution
Digital transformation was one of key solutions to minimize resource consumption.
Megamind Core Non-Insurance System was stably operated with integrated sales, online payment and business management systems. Promotion of e-transaction, connected APIs with partners & integrated bank payments not only enhance customer experience but also contribute to significant reduction of paper documents.
In the coming time, Bao Long continues to expand its insurance sub-systems and completing concentrated management system towards a streamlined, transparent and environmentally friendly operating model.
Bao Long clearly defined environmental protection as an integral part of sustainable development strategy. Through management efficiency, improvement of internal awareness and digital transformation, the Corporation aimed for stable growth alongside with social & environmental responsibilities.
